Complaints & Claims Notice.
Every effort is made to ensure the Insured receive a high standard of service. If you are not satisfied with the service you have received, please contact us using the details below.
Complaints Notice
Every effort is made to ensure the Insured receive a high standard of service. If the Insured is not satisfied with the service the Insured has received, the Insured should contact:
The Compliance Officer
One Advent
4th Floor
107 Fenchurch Street
London, EC3M 5JF
Telephone Number: +44 (0) 20 7648 4350
Email: Complaints@oneadvent.com
Claim-related complaints
If the complaint relates to the handling of a claim, it should be directed to:
Amiga Claims Handling Team
Email: claims@amigaspecialty.com
To help the Insurer to deal with the Insured’s comments quickly, please quote the Insured’s policy or claim number and name of the policyholder.
Financial Ombudsman Service
The Insurer will do its best to resolve any difficulty directly with the Insured, but if the Insurer is unable to do this to the Insured’s satisfaction, it may be possible in certain circumstances for the Insured to refer the matter to the Financial Ombudsman Service (FOS). The contact details for the FOS are:
The Financial Ombudsman Service, Exchange Tower,
London E14 9SR.
Telephone 0800 023 4567 (calls to this number are free from “fixed lines” in the UK) or 0300 123 9123 (calls to this number are charged at the same rate as 01 and 02 numbers on mobile phone tariffs in the UK).
Email complaint.info@financial-ombudsman.org.uk.
The FOS is an independent service in the UK for settling disputes between consumers and businesses providing financial services. The Insured can find more information on the FOS at www.financial-ombudsman.org.uk.